Refund Policy
Last updated: 5 Oct ’26
BuyingIntent.in is a business research platform. A subscription grants immediate access to the full research database for your plan the moment it is activated. Because the value of the service is delivered upfront, refunds are limited to the cases below.
1. No refunds after activation
Once a subscription payment is completed and access is activated, the fee for that billing period is non-refundable, in whole and in part. This applies to both monthly and annual plans.
2. When we do refund
We provide a full refund of the affected amount in these cases:
Duplicate payment — you were charged more than once for the same order.
Failed activation — the amount was debited but your subscription was not activated.
Erroneous charge — you were charged an amount different from the price shown at checkout.
3. How refunds are processed
Write to support@buyingintent.in from your registered email with the payment reference. Once verified, eligible refunds are initiated to the original payment method within 5–7 business days. Your bank or payment provider may take additional time to reflect the credit.
4. Ask BII credit packs
A credit pack is delivered the moment the payment is confirmed, so the pack fee is non-refundable once the credits are added. The cases in section 2 apply to packs in the same way: a duplicate payment, a debit without credits being added, or a charge different from the price shown. Unused credits are not refunded as cash. They lapse 12 months after they were added. Free sign-up credits have no cash value.
Contact
Mustard Communications Private Limited · GSTIN 27AAFCM4337C2ZO
Registered office: 806 B Sandy Flama, Dosti Flamingos, TJ Road, Sewri, Mumbai - 400015, Maharashtra, India
Email: support@buyingintent.in
BuyingIntent.in is operated by Mustard Communications Private Limited. The India Buying Intent Index is published monthly by TRA Research.